Administration Assistant – Post Seperation Services

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

With us, you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference.

The role Administration Assistant is responsible for the timely delivery of general administration assistance to the Post Separation Services (PSS) programs and practitioners. This position supports RACR’s Mediators and would be ideal for someone looking to start in the industry and gain on the job experience.

Your new role

• Full Time (or Part Time), Ongoing
• 37.5 hours per week
• Located at Deakin ACT
• Annual salary $67,395.79 – $72,405.75 (+ CPI increment to be finalised for 23-24)

Under the general direction of the Director Operations – Canberra and South Coast the Administrative Assistant (PSS) is responsible for:  

• General administrative tasks, word-processing, data entry, spread sheet maintenance, agenda preparation and minute taking, production of Section 60I certificates, filing, photocopying and drafting correspondence including client letters.
• Providing administrative support to the Post Separation Services team, including coordinating functions, client registration and room preparation.
• Undertaking client front desk/reception functions, including greeting clients and ensuring messages are promptly and accurately relayed to relevant staff.
• Performing client intake functions and attending to general telephone enquiries, escalating calls to therapeutic engagement or referral services when required and entering and extracting statistical data into/from client information systems.

What you’ll need to succeed

1. Demonstrated experience in using a range of Microsoft Office applications, including Word, Office and Excel.
2. Demonstrated experience working with diverse cultural communities and knowledge of issues facing Aboriginal and Torres Strait Islander peoples and culturally and linguistically diverse individuals and communities, and LGBTIQ communities.
3. Strong written, telephone communication and interpersonal skills with an ability to engage and interact sensitively with a diverse range of people.
4. Demonstrated ability to work well in a team environment and independently.

For a full list of selection criteria, please refer to the position description found via www.racr.relationships.org.au/about-us/employment

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a leadership position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If you are interested in the role, please submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion). Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply” button below.

Position description with selection criteria is available at www.racr.relationships.org.au/about-us/employment

For further information, contact Julia, Director Operations on 61227 169 or email hr@racr.org.au to have a discussion.

Closing date for applications: Applications will be assessed as received – act now and submit an application today.